Trainer: Certified trainer-practitioner, coach. 12 years of experience. 8 years of work as a trainer. Sphere of specialization – human resources management.
Aims: To develop effective behavior’s algorithm in conflicts and form skill of conflict prevention.
1. Conflict: meaning and functions. Conflicts classification
2. Features and reasons of conflict occurrence.
3. Conflictogens in communication
4. Proneness to conflict as personality trait. Types of problem personalities. Communication with conflict people.
5. Basic behavior strategies in conflict situations. Personal style diagnostics.