Details for training „Secretay and Personal Assistant skills”
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Secretay and Personal Assistant skills

Training Program

1. Image and Etiquette

  • Responsibilities
  • Professional and personal qualities
  • Dress - code
  • Business Rules - etiquette.

2. Business Communication

  • Speech Etiquette
  • Ability to listen and ask questions
  • Perception and communication
  • Receiving feedback and business etiquette

3. Professional tasks the Secretary to operating your phone

  • Methods of rapid response to incoming phone calls
  • What you need to remember to start a conversation on the phone
  • You and your voice
  • Listening
  • How should questions
  • Offer assistance
  • Causes of communication barriers in business communication and their elimination. 

4. Effective strategies of behavior in conflict situations

  • The concept of conflict. Breakdown in communication as a prerequisite to the conflict.
  • Design and installation and destructive behaviors in the conflict.
  • How to choose a strategy for engagement in the conflict.
  • Stages of conflict resolution. Technology partnership dialogue in conflict resolution.  

5. Requirements for a business letter.

  • Features of the language and style of business letters
  • Culture drafting a business letter: plan writing, methods of presentation, message handling system.
  • Editing letters.
  • Working with the sample documents

6. Time management and planning

  • Setting Goals
  • Setting priorities. How to set priorities
  • Inventory time
  • Time Sinks
  • Workplace and personal work process.

Training Audience
Secretaries, personal assistants


Language of delivery

Training Place
Check Point Talent Solutions Almaty

Training Duration
2 days, 16 hours

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