Trainer: Certificated business trainer, coach. Specialization: sales, negotiations, marketing, advertisement, media, PR, management. Work experience – 11 years.   

Aims: Obtain knowledge and skills to understand, prevent, manage and settle conflict situations and control over emotional state.

Targets:
• To form knowledge system about conflicts and opportunities to work with them (prevention, neutralization, way outs from difficult situations)
• Learn and practice key techniques for prevention and settlement of conflict situations (interaction with line personnel, “director - subordinate”, in family and life)
• Elaborate basic principals for regulation and stabilization of emotional condition (both personal and opponent’s)

Planning results for the participants:
• Ways of analysis, prevention, management and settlement of conflict situations. 
• Train principals for the change of personal emotional conditions and emotional condition of the opponent.
• Create behavior algorithms for common difficult situations.

Wide audience