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Trainings
 Construction and Engineering Цель тренинга: повысить результативность и эффективность продаж.
Ожидаемые результаты: формирование и развитие навыков:
- вступления в контакт с клиентом;
- выявления потребности;
- проведения презентации;
- работы с претензиями и возражениями;
- особенностей коммуникации при работе с ВИП-клиентами.
Target Audience:Менеджеры по работе с клиентами, менеджеры по продажам, менеджеры по внутреннему обучению, руководители отдела продаж.
Тезисы к докладу
Докладчик Александра Хандрак, Древесный питомник ЛОРБЕРГ, Германия
Target Audience:
В настоящее время научно доказаны и практически подтверждены экологические, технические и социальные преимущества устройства зеленых кровель. Исследования проводились канадскими учеными из научно-исследовательского института в Оттаве и Ванкувере, а также неоценимый вклад внесли основатели зеленого строительства – ученые из Германии.
Target Audience:
Customer CareAims:
- improve the quality of customer service with formation of customer orientation;
- learn and practice effective communication skills, prevention and resolution of potential conflicts;
- development of skills for maintenance topper and its effect on increasing the companyʹs profits;
- demonstrate how to create positive image and reputation of the company;
- gain an idea of the current trends in the claims;
- learn problem solving related to customer complaints.
- raise the effectiveness of telephone calls, improve customer satisfaction counseling;
- maintain the clientʹs corporate image.
Target Audience:Supervisors. sales and client relationship managers, heads of sales departments, training managers
Sales and client relationship managers, heads of sales departments, training managers
Aims:
1) Improve client oriented service;
2) Increase of sales as the sequence of the improved service.
Target Audience:Wide audience Participants get information about qualified assistance, techniques of work with claims and learn problem solving in work with client claims.
Target Audience:All the employees of a company who work with customers
Goal: train all-round developed Administrator of an establishment, qualified in different spheres
Target Audience:Administrators, management personnel.
Managers and specialists working in the sphere of Oil & Gas
Course objective: Form a clear understanding of duties and required personal qualities of a secretary and personal assistant in modern company; learn to build an image of a secretary as a face of a company; develop communication, record-keeping and time-management skills.
Target Audience:
Secretaries, chief executive officers’ and directors’ personal assistants Regional managers, heads of departments, middle managers, training managers
This training describes supervisory role and responsibilities, skills and methods, which are necessary for effective work with subordinates. Such questions as: Goal setting, Organization of work process and control.
Target Audience:Heads of departments, regional managers, middle managers, managers responsible for personnel training. Goal: form and develop personnel skills:
• Ability to wait on tables and professional quality
• Differentiation between favor and officiousness
• Intonation and oratory skill
• Skill of “being invisible” for guests as regards profession quality.
Target Audience:Waiters, customer care personnel. В ходе практического тренинга Вы сможете:
Target Audience:• получить консультацию опытных европейских архитекторов, экспертов в области проектирования Пассивных зданий; • ознакомиться с тонкостями проектирования энергоэффективных зданий; • научиться работать в программе по проектированию Пассивных зданий; • получить информацию о проектировании энергоэффективных домов с применением строительной физики; • ознакомиться с комплексными предложениями концерна Saint-Gobain в сфере энергоэффективного строительства; • ознакомиться с реальными примерами Пассивных зданий. Дополнительно Вы получите: 1. сертификат участника конференции 2. примеры решений и узлов для проектирования энергоэффективных зданий; 3. альбом технических решений с применением продукции Saint-Gobain. Архитекторы, менеджеры по проектированию
FinanceMarketing, PR and advertising managers, directors of sales and client relations department, regional directors
Finance managers, accountants, heads of departments, regional directors
Training participant will be introduced to basic budget and accountability budget, main types of budget, will be able to budgeting and diagnosis common mistakes and using the budget for efficient managing the company.
Target Audience:Financial managers, accountants, heads of departments, regional directors
Training participant will be introduced to financial system’s structure, enterprise financial model, financial planning, to cash management, capital management and structural policy of the enterprise. Also the participants will learn to capital expenditure appraisal and inflation assessment during projects analyses.
Target Audience:Financial managers, accountants who prepare for exams and certification. The purpose of training:
• to get participants familiarized with basics of the financial system and financial markets; the main components of financial reports,
• to teach the analysis of financial reports and financial planning,
• to familiarize with planning techniques and investment projects analysis
Target Audience:Heads of departments, regional directors, middle managers
Training participant will be introduced to overview main aspects of financial management and accounting. They will receive accounting finance skills as well as the company’s budget developing hand on experiences.
Target Audience:Specialists, managers, directors of departments. Participants of the training will be introduced to basics of financial reporting, component part of financial analysis and will be able to analyze financial reporting.
Target Audience:Finance managers, accountants, heads of departments, regional directors
- Get acquaint with basics of financial accounting,
- Get acquaint with compounds of financial analysis,
- Obtain skills on financial accounting analysis.
Target Audience:Financial managers, accountants, top-managers.
Training participant will be introduced to fund movement, with basic financial instruments, business liabilities, subscribed capital, consolidated financial accountability and financial analyses.
Target Audience:Financial managers, accountants.
Objectives:
• definition of the principles of accounting records and financial statements;
• The development of the features of accounting and financial reporting in accordance with IFRS;
• the acquisition of skills and technical adjustments entries;
• familiarization with the methodology for the balance sheet, income statement, statement of cash flows in accordance with IFRS.
Target Audience:Finance Managers, Accountants, Top Managers Training Participants will be introduced to functions and features of the management accounting in the present day conditions. Also participants will learn how to manage risks, draw up the budget and will be introduced to basic financial indicators and strategic management accounting.
Target Audience:Finance Managers, accountants, top- managers
Training participants will learn to the point of the management accounts, functional system of coast assignment, cost calculation, to related and fixed costs, pricing and budgeting.
Target Audience:Financial managers, accountants, top-managers
HRParticipants will have an opportunity to familiarize themselves with main competencies, distinguish competencies of their company and learn competences modeling.
Target Audience:Managers and specialists of HR departments, heads of departments After the completion of the course a participant will
• know what the competence is and how to make it useful for an organization
• have an idea about different approaches to understand the competence
• have an idea how to classify competence
• be able to design company-internal model of the competence and apply it on practice
Target Audience:HR managers and heads of companies interested in the development and implementation of competence model into their company’s policy.
During the seminar you will get an empirical experience of recruiting and personnel assessment, discover master secrets, which will help you to become a real professional in the recruitment sphere.
Competence-based personnel recruiting techniques are the base of contemporary recruiting and personnel assessment system that allows to effectively solve the problem of qualified staff formation.
Target Audience:HR Managers and specialists, heads of departments
Lawyers, employees of legal department Heads of departments, regional directors, HR and training managers
Participants of training will familiarize themselves with record keeping, electronic document flow, and requisites of documents as well as standards and rules of document management.
Target Audience:Record keepers, secretaries, office managers, chancellery clerks Recruitment as business process. The main stages; Interview types and styles. Meta-program interview.
Target Audience:Employees working in HR sphere.
Wide audience
Objectives:
The selection criteria for the formation of the professional and managerial personnel reserve;
Familiarity with the technologies and approaches to the assessment of staff to allocate personnel reserve;
Evaluation of assessment methods for selection of staff.
As a result of training, you will:
Build up the skills of the personnel reserve
Get the tools to build professional management skills
Will be able to promptly replace the vacant posts for the company
Can increase the level of motivation of employees by creating prospects for professional and career development
Be able to raise the level of competence of employees and engage them in tasks and projects
Will identify the best employees, and give them the opportunity to gain recognition of their potential
Target Audience:Heads of departments, regional directors, HR managers
The training-seminar represents studying theories plus working-off practical skills for paperwork administration (preferably done on computers in case there is a possibility).
Target Audience:Record keepers, secretaries, office managers, chancellery clerks. - to create ideas of personnel motivation,
- to develop personnel motivation skills.
Target Audience:Top and mid-level managers, HR managers
Participants will get information about innovation, based on human typology, will be able to work with different types of people and couching as a style of management and creation of innovation climate.
Target Audience:Heads of department, regional directors, training managers, HR-managers.
Contract price Legal and contracts departments managers and specialists •know about HR manager’s role in interviewing and personnel adaptation.
•to able to systemize recruiting stages
•draft recruitment requests.
•be able to prepare and conduct the interviews.
•train the most suitable candidate appraisal methods.
Target Audience:Heads of departments and divisions, HR managers, recruitment managers.
•know about HR manager’s role in interviewing and personnel adaptation.
•to able to systemize recruiting stages
•draft recruitment requests.
•Be able to prepare and conduct the interviews.
•Train the most suitable candidate appraisal methods.
Target Audience:Heads of departments and divisions, HR managers, recruitment managers.
- Information about general records keeping;
- Information about HR records keeping;
Target Audience:Record keeping managers, HR managers, secretaries, office managers, receptionists, and for everyone interested in achieving systematic knowledge and skills on record keeping in modern organizations.
An objective of this training is to develop essential management competencies and skills and learn the basic maanagement techniques.
Target Audience:Regional managers, heads of departments, middle managers.
Training participants will familiarize themselves with personnel evaluation in general HR management system, basic principles of conducting evaluation, modern methods of personnel evaluation, learn how to draw up attestation documents and analyze attestation results.
Target Audience:Managers and specialists of HR departments, heads of departments
Learn the specifics of non-financial motivation motivation and the possibility of its use in your own management
Target Audience:Wide audience Objective: To study the specifics of personnel adaptation as a part of HR management. Analysis of current situation and getting the information for corporate adaptation system establishment and development.
Target Audience:Heads of departments, regional directors, middle managers, HR managers
•Получение системных знаний современных методов и технологий оценки персонала.
•Навыки адаптации инструментов оценки под задачи компании.
•Навыки участия в процедуре оценки по технологии Assessment Center.
Target Audience:>
Upon completion of the training participants will be able to analyze and plan demands for human resources, know about modern methods and diagnostics techniques for pretenders to a vacancy and find out more about regulations and procedures of estimation and attestation of personnel.
Target Audience:Heads of departments interested in effective training system, HR managers, trainings and development managers.
Aims of the training:
• To give information about process of management
• To give information about creation of system of human resources management
• To develop skills of organization of work of human resources management
• Give a general idea of key directions of business: attestation, motivation, evaluation, corporate culture, personnel administration
• To develop skills of conflicts management
• To give information about functions, responsibilities of HR manager.
Target Audience:HR department managers and specialists, heads of departments
Generate skills of work with personnel reserve
Receive tools for formation of professional administrative competencies
Be able to replace vacant positions in the company in due time
B able to raise employees’ motivation level due to prospects of professional and career growth
Be able to increase level of employees’ competencies and attract them to company aims and projects.
Be able to reveal the best employees, and give opportunities for their potential to be recognized
Target Audience:>>HR managers, personnel appraisal managers, HR directors.
Course Content:
-What is Training & Personnel Development Strategy;
-Work out training strategy
-Assess training needs and set training objectives;
-Modern trends in training
-Training planning & budgeting;
Target Audience:Managers and specialists of HR departments, heads of departments, supervisors, regional directors
HR-managers, personnel recruitment specialists, training-managers.
Participants will get the idea of personnel development, learn to create strategy of education, evaluate personnel needs in education and learn to draw up a budget.
Target Audience:HR-managers, top-managers, head of departments Participants will learn how to set goals and identify personal resources and evaluate personnel resources and get acquainted with modern techniques of self-regulation.
Target Audience:Top-managers, director of department, sales-managers and clients managers. Training objectives: Upon completion of the training, participants will:
extend the idea of competence Secretary;
practice skills with leaders, colleagues and visitors;
improve communicative competence and stress;
gain knowledge management tools and the telephone conversation;
improve the skills of self-management and planning
form a business letter writing skills;
learn about the features of the preparation meetings and intricacies of modern business etiquette.
Target Audience:Secretaries, personal assistants
1. Exaction of staff as a business process. Milestones.
2. Determination of staffing requirements.
3. The requirements for the post. Profiling skills.
4. Methods for evaluation of candidates. Analysis summary.
5. Interview in the selection. Types and styles of interviews. Metaprogram interview.
6. Testing in the selection. Tests of professional knowledge and personal qualities. The specifics of the application of psychological tests.
7. Use case techniques.
8. Technology assessment center in the selection.
Target Audience:Heads of departments, regional directors, managers responsible for personnel training
Specialists of recruitment department
Increase the effectiveness of team work skills of the participants through development of team cooperation skills, management of group processes, specifics of team work, including behavior promoting or interfering with the company goal achieving. Enlarge the repertoire of used team roles.
Target Audience:Wide audience
Training purpose: developments of required competencies for effective public speaking and formation of trainer’s practical skills. Expected results: formation and development of the skills: • Identification of training needs • self-development of training course • preparation and conduction of mini-training • oratorical skills • work with audience • active listening • work with aggression • feedback, stimulating learning • assessment of training efficiency • motivation and self-motivation Business-trainers, Consultants, Presenters, Facilitators, Supervisors, Managers, Public Speakers
Цель: познакомить участников с технологией проведения Ассессмент-Центра. Ожидаемые результаты: по окончании семинара участники смогут: 1. Составлять модель компетенции по должностям 2. Определять уровни выраженности выбранных компетенций 3. Подбирать необходимые методы оценки компетенции 4. Планировать и проводить процедуру ассессмент-центра 5. Обрабатывать результаты и анализировать полученные данные 6. Грамотно предоставлять обратную связь участникам и заказчикам ассессмент-центра Обязательные требования к аудитории: данная программа предусматривает подбор и обучение методикам для оценки модели компетенций. Один из методов оценки – психологическое тестирование, поэтому необходимо, чтобы участники имели психологическое образование и опыт работы с психодиагностическими инструментами. HR специалисты и руководители, менеджеры по персоналу, линейные руководители, менеджеры по обучению и развитию
ManagementLine managers, heads of departments, regional managers
Executives, top and middle managers, training managers
Obtain knowledge and skills to understand, prevent, manage and settle conflict situations and control over emotional state.
Target Audience:Wide audience Purpose of training: To develop effective behavior’s algorithm in conflicts and form skill of conflict prevention.
Target Audience:Specialists, managers different levels, all employees who interested in effective decision of conflict situations. This workshop will: increase personal and corporate performance
management. Master the technique of setting goals of the company and determine the areas of responsibility of staff. Master the technique of delegating authority to subordinates. Analyze the reasons for the loss of working time.
Target Audience:Heads, deputy heads, managers and administrators.
Wide audience
This training-seminar helps to get necessary knowledge and cope with the basic techniques, which are required for successful delegation of job responsibilities.
Target Audience:Heads of departments and managers of various levels, who are interested in delegation skills development.
Aims: You will learn how to use the tools of strategic planning for IT governance, how to make IT strategy part of the regular procedures of strategic planning and align it with the functional strategies: marketing strategies, financial strategies and production strategy.
Target Audience:The program is designed for business owners, CEOs, CIOs, heads of IT services.
1. Learn about and appreciate the benefits of diversity/cross-cultural environment.
2. Learn about specifics of cross-cultural management in Kazakhstan.
Target Audience:1. Non-Kazakhstan national managers/staff of MNCs (Multi National Companies) beginning to work in Kazakhstan Marketing, PR and advertising managers, directors of sales and client relations department, regional directors
Regional managers, heads of departments, middle managers
Trainer: Certified trainer-practitioner. Specialization in HR management. Work experience in HR management is over 13 years. Work experience as a trainer is 10 years.
Objective: Learn and develop necessary skills for practical application of mentorship
Target Audience:Company employees, who perform the role of mentors, departments’ heads and specialists of HR Department Aims: to get knowledge and develop sills for effective management of the team. During the course participants can evaluate their own level of leadership competencies and make a program for perfection of necessary skills.
Target Audience:Heads of departments, regional directors, middle managers, training managers
The program of training directed on development of list of main competences, necessary for effective human recourses management: goal setting, stimulation, control, delegation, evaluation of results of work, managerial communications.
Target Audience:Line managers, regional managers, heads of departments
Regional managers, heads of departments, middle managers, training managers
- Develop managing skills, train orator skills;
- Train skills for forming and managing team;
- Train skills for effective communication inside the team;
- Quality of leadership;
- Personnel motivation.
Target Audience:Employees interested in improving the effectiveness of made decisions.
Trainer: CPTS_HR-036_1 – Certified trainer-practitioner. Specialization in HR management. Work experience in HR management is over 13 years. Work experience as a trainer is 9 years.
Objective: Learn and develop necessary skills for practical application of mentorship
Target Audience:Wide audience Training participants will learn to management process, staff management system implementation, to develop management and organizational skills and study basic skills in management: attestation, motivation, estimation, corporate culture, personnel production.
Target Audience:Top-managers, heads of departments, HR-directors Aim of the training: Give knowledge and develop skills which raise effectiveness of decision-making in daily professional activity. Participants find opportunity to estimate own decision-making style and increase repertory of techniques in operation during the training.
Target Audience:Heads of departments, regional directors, middle managers, training managers
During the training participants will be able:
• to develop own confidence;
• to develop goal-setting skills;
• to form priority determination and step-by-step realization of aims;
• to develop self-responsibility;
• to form self-analysis skill;
• to form a balance in differentiation of personal and professional goals;
• stress-resistance development;
• self-recovery development.
Target Audience:Wide audience
Project Managers and specialists, heads of departments, regional directors
Training`s goal:
To get knowledge and develop skills for achieving results with using of available resources
Target Audience:Heads of departments, regional managers, managers responsible for personnel training 1) Forming the system thinking and planning in sales approach; 2) How to motivate employees to occupy leading positions at services market; 3) Obtain knowledge and effective communication skills to achieve targets at negotiations` with the Clients. 4) Director’s personal growth
Target Audience:Heads of sales department, supervisors, regional directors Training aim: Develop the skills required to carry out regular management, development of basic management technology.
Target Audience:Current leaders - top managers and middle managers, as well as candidates for management positions
MarketingParticipants will have an opportunity to familiarize themselves with main types and forms of advertising, peculiarities of PR, organization and working out of PR campaigns and media planning.
Target Audience:Regional managers, directors of departments, marketing managers. Heads of departments, regional directors, marketing managers Regional managers, heads of departments, middle managers
The results of the training:
In the process of passing the training, participants will receive the following skills:
• create a "smart" selling sites
• output them in the first place in the search engines
• increase the number of users on your site
• To provide a comfortable environment for the users to your site is user selected from the competition, and would enjoy only your resource
• Monitor competitor activity and customer needs
• maintain the reputation of the brand
• write "on the Internet"
Target Audience:Trade representatives, FMCG Sales Managers and specialists Participants will have an opportunity to familiarize themselves with main types and content of tactical and strategic marketing. Get information about finance in marketing and learn how to make strategic marketing plans.
Target Audience:Regional managers, directors of departments, marketing managers. Oil & GasWide audience
Specialists working in Oil & Gas Sphere without corresponding education, specialists working with clients from Oil & Gas companies This seminar is brief and capacious introduction to production, starting from oil and gas exploration ending delivery of final products to customers. Program is concentrated on structure of oil and gas industry, oil geopolitics and work of principal markets. Participants will have an opportunity to get acquainted with oil and gas industry in general, and also with exploration stages, extraction and oil marketing; understand interaction of extractive and exploration industries and also influence of external factors and ways of industry adaptation for increase of competitiveness and problem solving of new issues. This course is for employees, whose companies do not conduct internal introductory oil and gas programs.
Target Audience:•Employees of financial, commercial, legal, insurance, state and consulting companies, who need basic knowledge in economic and commercial issues, and also basic tendencies in oil and gas industry.
•Employees newly working in oil and gas industry, including probationers, who need basic knowledge in oil and gas industry. •Specialists who need more extensive knowledge in oil and gas sphere and economical factors influencing its development. This seminar is brief and capacious introduction to production, starting from oil and gas exploration ending delivery of final products to customers. Program is concentrated on structure of oil and gas industry, oil geopolitics and principal markets` work. Participants will have an opportunity to get acquainted with oil and gas industry in general, and also with exploration stages, extraction and oil marketing; understand interaction of extractive and exploration industries and also influence of external factors and ways of industry adaptation to increase the competitiveness and problem solving of new issues. This course is for company employees, who do not conduct internal introductory programs under this subject.
Target Audience:• Employees of financial, commercial, legal, insurance, state and consulting companies, who need basic knowledge in economic and commercial issues, and also basic tendencies in oil and gas industry.
• Employees newly working in oil and gas industry, including probationers, who need basic knowledge in oil and gas industry. • Specialists who need more extensive knowledge in oil and gas sphere and economical factors influencing its development. This seminar is brief and capacious introduction to production, starting from oil and gas exploration ending delivery of final products to customers. Program is concentrated on structure of oil and gas industry, oil geopolitics and work of principal markets. Participants will have an opportunity to get acquainted with oil and gas industry in general, and also with exploration stages, extraction and oil marketing; understand interaction of extractive and exploration industries and also influence of external factors and ways of industry adaptation for increase of competitiveness and problem solving of new issues. This course is aimed for company employees, which do not conduct internal introductory programs under this subject.
Target Audience:
Supervisors, managers and specialists working in the sphere of Oil & Gas
For personnel involved in oil and gas companies drilling and pumping wells
The purpose of the seminar:
examine ways of chemical analysis of oil
methods for improving the quality of oil,
causes salt formation, methods of combating them, scale inhibitors,
experience inhibitors abroad and in Kazakhstan.
Target Audience:employees of the oil industry, laboratories and specialist training point of well production
Sales- Effectively work with clients on each stage of sales
- Find out advantages on each stage of decision making
- Simply and effectively present their Product
- Overcome typical objections
- «Finish squeezing» the clients
- Negotiate about the price
Target Audience:Supervisors, sales managers and specialists -Increase quality and quantity of telephone calls
-Effectively sale meetings
-Overcome blocks
-Make effective telephone presentations
-Overcome typical objections
Target Audience:Supervisors, sales and client relation departments managers and specialists
Participants will learn how to find out requirements and client’s motivation, identify advantages of goods and services, overcome objections and prepare client for a purchasing.
Target Audience:Company`s employees who work in sale field.
Participants will learn how to find out requirements and client’s motivation, identify advantages of goods and services, overcome objections and persuade client to make a purchase.
Target Audience:Company`s employees, who work in sale field.
• Understanding of sales and efficient client servicing criteria
• Structuring personal sales experience
• Master skills for sale of express credit products.
Target Audience:Bank employees of credit departments, client relationship managers, front-office employees
To improve professional skills of the participants by training ability to form positive impression in sales or negotiations situations.
Target Audience:Sales managers, trade representatives, supervisors, sales department managers, merchandisers, employees of commercial organizations.
To get knowledge and skills on stimulating selling process in trade hall.
Target Audience:Supervisors, sales managers and specialists, merchandisers
Prepare employees for effective negotiations with the clients and practice negotiation skills. Positively influence professional motivation and effectiveness, by means of experience exchange in the sphere of work with the key clients.
Target Audience:Directors, heads of departments, managers, supervisors, trade representatives.
Objectives:
This program is dedicated to management of time and resources in coaching style – new instruments inspiring employees and the team to goal achieving.
Drugstore managers will master the skills helping to manage pharmacists more effectively and improve financial indicators, both separate employee and drugstore in whole.
Target Audience:Pharmacists, medical representatives, regional representatives of pharmaceutical companies, internal trainers and training managers in pharmaceutical companies
This program is dedicated to management of time and resources in coaching style. The participants will acquire instruments which may help to control the territory and improve financial indices both separate region and the whole company.
Target Audience:Medical representatives, regional representatives of pharmaceutical companies, internal trainers and training managers in pharmaceutical companies
-Effectively use non-verbal components
-Easily find points of contact with the opponent
-Work with soft and tough opponent’s strategies
-Use influence and argumentation skills
-Overcome typical objections
Target Audience:Wide audience -Increase quality and quantity of telephone calls
-Overcome blocks
-Effective telephone presentation
-Overcome typical objections
-«Finish squeezing» the clients
Target Audience:Client managers, sales managers, managers on internal education, heads of sales departments.
To develop effective behavior’s algorithm in conflicts and form skill of conflict prevention.
Target Audience:wide audience
-Manage with all types of objections
-Efficiently work with conflict clients
-Overcome blocks
-Release from the fear to face objection
-Find arguments and persuade the Client
Target Audience:Client relationship managers, sales managers, managers of internal education, heads of sales departments.
Soft SkillsRenowned as the world’s premier personal leadership development solution, the new 7 Habits of Highly Effective People Signature Edition 4.0 aligns timeless principles of effectiveness with modern technology and practices. No matter how competent a person is, he or she will not have sustained and lasting success unless they are able to effectively lead themselves, influence, engage and collaborate with others, and continually improve and renew their capabilities. These elements are at the heart of personal, team, and organizational effectiveness >>Top Management
• Experienced trainer with numerous qualifications in training received both in Kazakhstan and abroad. Area of expertise – Human resources
Target Audience:wide audience Participants will be able to distinguish assured, hesitated and aggressive behavior and familiarize themselves with types of hesitated behavior and basic techniques of self-regulation in professional situations.
Target Audience:HR specialists and managers, heads of departments Participants will have an opportunity to familiarize themselves with a role of personal assistant and secretary, value of business etiquette for company image, learn to work effectively in telephone negotiations, can develop additional communicative skills and learn how to work with difficult clients and partners.
Target Audience:This course is required for secretaries, reception staff and personal assistants. Participants will have an opportunity to familiarize themselves with basic peculiarities of business communication, skills of constructive communication and behavior in stress situations.
Target Audience:Wide audience Course Objectives:
- Overcoming language barriers in communicating in English.
- Capacity building for the selection of adequate linguistic means. Review of the known and the study of new components for communication.
- Study of the syntactic, grammatical, lexical and phonetic language material.
Target Audience:Wide audience
Participants of the training will learn the rules of business correspondence and corporate standards of business correspondence compiling, use business etiquette skills in letters and formulate goals and aims of business correspondence.
Target Audience:Wide audience Course objectives:
• To instill and enhance effective writing skills for producing business documents that have clarity and impact;
• To create «ready – friendly documents» for busy professionals and promote company positive image for customers and business partners.
• To improve customer service skills and overcome difficulties with customers
• To use letter writing skills in business communication
• To use the format and standards of business letters
Language of delivery – English and Russian
Target Audience:Wide audience
Trainer: Trainer-coach, with international certificates. Specialization – consulting and training for a wide range of establishments on communications and interaction skills, coaching for life career and spiritual growth, personal development. Work experience abroad – 10 years. Work experience as the trainer – 12 years.
Aims:
- Learning about basics of Effective Communication
- How To’s of Communication in a foreign language
- Learning about Pitfalls in communication and how to avoid them
- Learning about Cultural Differences and how to manage them
- Learning the definition of Effective Comprehension and Listening skills
- Coaching 101 – What is coaching and how to use it as a tool for effective communication
- Learning the theory and basic components of business correspondence
- Working on distinguishing various categories of business correspondence: business letters, office correspondence, handling difficult issues via correspondence, etc.
- Learning tips for effective workplace writing and communication
- Learning how to do audience analysis
- Learning to use the right tone in business writing
- Learning about the format of business documents
- Practical work - Basic English grammar review – punctuation and sentence structure
- Learning the tips on how to write clearly
- Practical work with vocabulary and practicing writing notes, memos, replies, corrections, appraisals, explanations, etc.
Target Audience:Wide audience Цель тренинга:
• сформировать умение создавать эффективные деловые письма;
• усовершенствовать навыки влияния на адресата;
• научиться выражать свои мысли ясно, кратко и доступно.
Target Audience:Wide audience
- What is the conflict: causes and features
- Types of conflict behavior.
- Revealing conflict personality.
- Ways to settle conflicts
- What is manipulation
- Usage of conflict as the development and self-development
Target Audience:wide audience
The purpose of the training:
• introduce corporate culture
• develop the skills to work with clients within the corporate culture
• develop skills in communication within the company based on corporate characteristics
• develop the ability to entry into the organizational culture of the company
Target Audience:Wide audience Wide audience Training goal: to increase the effectiveness and confidence of participants in the process of business communication. Training objectives: 1. Provide guidance on the principles, structure and style of business communication. 2. Learn how to classify interlocutors for understanding the communication tactics with them. 3. Give participants the opportunity to learn a model of effective interaction with colleague, subordinates, and director. 4. Develop skills of verbal and nonverbal communication skills. 5. Learn how to explain and describe own point of view effectively. 6. Formation of ability to choose a communication strategy depending on business tasks. 7. Analyze the strengths and weaknesses of participants’ personal style of business communication. 8. Understand technology of conflict management. 9. Practice effective communication tools. Expected results: the formation and development of the following skills: - own communicative competence; - information transfer; - perception and understanding of the interlocutor; - constructive feedback; - taking criticism. Wide audience
1. Plan negotiations – collect information,
2. Practice strategic behavior at negotiations,
3. Apply manipulation techniques at negotiations,
4. Take into consideration specific details at negotiations.
Target Audience:Wide audience
Training goal: to form participants’ knowledge and skills required for bright and effective presentations for different target audiences with different objectives.
Target Audience:Wide audience
Participants will be able to value personal skills of communication, interchange with experience in overcoming of barriers in communication, make better own skill of listening to opponent, make strategic and tactical situation analyses and conduct meeting effectively.
Target Audience:Wide audience Wide audience
Marketing, PR and advertising managers, directors of sales and client relations department, regional directors
•To give an idea of persuading influence;
•Developing of persuading speech skill;
•To give an idea of barriers preventing influence and ways of their overcoming;
•To acquaint (Familiarize) with methods, stages, logics of persuasion building;
•To acquaint with “manipulating influence” concept.
Target Audience:Wide audience
Participants will have an opportunity to familiarize themselves with main types of influence, specification of personnel and professional communication, peculiarities of manipulation, main skills of persuasion and methods of confronting of manipulation.
Target Audience:Managers, heads of departments, sales-managers, customer care managers. Participants will get skills of conducting and organization of business meetings and familiarize themselves with main stages of discussions, with the usage of effective communication on business meetings and will be able to make a conclusion of a business meeting.
Target Audience:Secretaries, top-managers, HR-spesialists, heads of department
Aims: At the end of the training the participants will know about:
basics of oratory skills;
non-verbal methods of audience influence;
To compose presentation.
Target Audience:wide audience
Certified trainer and practitioner. Experience of coaching - with experience since 1999. Specialization - Human Resource Management, coaching, business psychology. Experience in the field of personnel management - 13 years. Experience of coaching - 9 years
Training objectives:
• To give an idea of what a persuasive effect is;
• Developing the skills of construction persuasive speech;
• To give information about existing barriers to action and how to overcome them;
• to introduce the techniques, stages belief logic of belief;
• to introduce the concept of "manipulative effect."
Target Audience:>heads of departments, divisions, sales and marketing managers, HR managers, training and development specialists, "front office."
The purpose of the training:
Upon completion of training course participants will:
1. Effectively build contact with the leaders, subordinates and colleagues at the level of understanding and rapprochement.
2. Easy communicate and reach their goals in communication.
3. Learn how to determine what kind of person in front of you and how to build communication, that it has brought mutual benefits.
4. Learn techniques of argumentation and feedback.
5. Find their own methods and styles of communication with different people.
6. Learn to defend their opinions without negative emotions and experiences
7. Master the tools of conflict analysis.
8. Develop its position and style of behavior in conflict.
9. And most importantly - able to reassess existing relationships and build new ones to learn.
Target Audience:Wide audience
Training objective: To develop special competencies for effective appearance to audience and conducting presentations.
Target Audience:Employees who need presentation skills and whose work depends on quality of conducting presentations.
Training goal: to form participants’ knowledge and skills required for bright and effective presentations for different target audiences with different objectives.
Target Audience:Wide audience
• Plan and prepare presentations,
• Work with presentation auxiliary tools,
• Audience influence skills,
• Oratory skills.
Target Audience:Wide audience
Training objectives:
Upon completion of the course participants will:
1. demonstrate presentation skills;
2. identify the main stages of the preparation of presentation;
3. compile a presentation in accordance with the structure of a business presentation;
4. demonstrate the skills to communicate effectively with the audience;
5. demonstrate the correct choice and the effective use of visual aids for presentations.
Target Audience:>Wide audience
Art of presentations and oratory skills: main components; speech energetic and assertiveness; your personal presentation style, Speech techniques; etc.
Target Audience:Translators
The seminar-training is based on interactive methodology of active involvement of the participants into training process. Basic methods: mini-lectures, testing, group discussions, demo from trainer, work in small groups, work in groups of two and three persons to train skills, mini-presentations, review and analysis of cases and reels.
Target Audience:Managers, heads of departments, sales-managers, customer care managers.
Training objectives: Upon completion of the training, participants will: 1. extend the idea of competence Secretary; 2. practice skills with leaders, colleagues and visitors; 3. improve communicative competence and stress; 4. gain knowledge management tools and the telephone conversation; 5. improve the skills of self-management and planning 6. form a business letter writing skills; 7. learn about the features of the preparation meetings and intricacies of modern business etiquette. Secretaries, personal assistants
• Train students to prevent the long-term stress
• Provide with tools to neutralize any stress reactions
• Help participants to choose the most effective models of behavior to minimize risk of stress reactions in professional and personal life
Target Audience:Wide audience
Wide audience Training aims: Improving the efficiency of the participants in the team, a team building skills, management, group processes, awareness of the specifics of team work, including behaviors that contribute to or hinder the achievement of team goals, the expansion of the repertoire used by team roles.
Target Audience:Wide audience
Training’s goals:
• Rally employees of one company;
• Give an opportunity to understand advantages of work in a team for every participant;
• To see advantages of team decision making
• Tasks that used in the training help to overcome barriers between participants and achieve self-expression in a team.
Target Audience:For all company`s employees. Training aims: Improving efficiency of participants in team, a team building skills, management, group processes, awareness of the specifics of team work, including behaviors that contribute to or hinder the achievement of team goals, the expansion of the repertoire used by team roles.
Target Audience:Wide audience
By the end of the training course the participants will have learnt to:
• Explain the significance of a tactful conversation over the phone and its effect on the company’s image, as well as on the relations with customers, partners and colleagues;
• Communicate effectively over the phone and define a personal style of business communication with a person you talk to;
• Develop additional professional communicative skills;
• Deal with hard-to-talk-to people as well as keep control over tough situations;
Target Audience:Wide audience Participants of training will learn how to do work in condition of various time perception, use time-management technologies for evaluation of personal effectiveness, use “general principals of planning” in personal organization, set goals and get effective work skills, which can help in goal achieving. Also, use methods of delegation and organize their work and work place effectively.
Target Audience:Managers, head of departments, sales-managers, customer care managers
wide audience
At the end of the course the participants will be able to:
• positioning of priorities,
• work with time instruments,
• time management technologies,
• processing elements of live role balance.
Target Audience:Wide audience
Trainer: СРTS_MK_MG-059_1,
Certified practical business coach. Specialization - marketing, management. Experience - Director of Marketing, coach, management consultant. Personal experience with specialization - 5 years.
Training objectives: Upon completion of the course participants will:
• Work, using different ways of time perception;
• Identify where and why they spend or waste time;
• Identify the advantages of the different time management systems: B. Franklin, D. Eisenhower, and achieve results.
• Organize their work using the "basic principles of planning";
• Set goals and develop effective skills to achieve their goals;
• Set priorities and identify the most important and necessary task;
• Identify the tools, methods and technologies of time management, (Microsoft Outlook);
• Apply methods delegated to lower production workloads.
• Apply methods of workloads based on jet lag and apply methods of rest;
• Time and workplace management.
Duration: 2 days or 16 hours
Number of participants: 12-15
Target Audience:>
Wide audience Training aims: By the end of the course participants will:
• Work in a different perception of time;
• Use the "TM" technology to assess individual performance;
• Identify the benefits of time management of Benjamin Franklin, Dwight Eisenhower, Alexander Lyubischeva and plan result-oriented;
• Use a personal organization "general principles of planning";
• set goals and work to acquire effective skills that will achieve their goals;
• Prioritize and highlight important issues and urgent matters;
• Choose the suitable means and methods of time management and planning to use new technologies (Microsoft Outlook and MS Project);
• Apply methods of delegation as a means to share the workload;
• Apply methods workload based on biorhythms and use technology recreation;
• Organize work and workplace effectively.
Target Audience:Wide audience
• Work using different perceptions of time;
• Identify where and why they lose or waste time;
• Name the advantages of different Time Management Systems: B. Franklin’s, D. Eisenhower’s, and accomplish the result-oriented planning;
• Organize work using “general principles of planning”;
• Set goals and develop effective working habits to meet these goals;
• Set priorities and identify vital and important tasks;
• Determine TM tools, methods and new planning technologies (Microsoft Outlook);
• Apply delegating methods to reduce working load;
• Apply working load methods on the basis of biorhythms and apply rest technologies methods;
• Organize work and desk.
Target Audience:Wide audience
Understand objections` typology, Use service management elements, Practice main techniques to overcome objections, Avoid conflict situations and make them useful for the both parties.
Target Audience: wide audience
Training objectives:
By the end of the course participants will:
confidently deal with any objections
Successfully work with clients in conflict
pass through blocks
get rid of fear of failure
select arguments and convince the customer
Methods of: Discussions, Slides, Role-playing and following discussions, work in teams, sharing the experience of participants, "Brainstorm": Answers to questions.
Target Audience:>>Managers work with clients, sales managers, internal training managers, sales managers
Marketing, PR and advertising managers, directors of sales and client relations department, regional directors
Цель тренинга:
1. Повышение собственной коммуникативной компетентности.
2. Владение методиками передачи информации и проверки восприятия и понимания собеседника.
3. Умение предоставлять конструктивную обратную связь и принимать критику со стороны.
Target Audience:Широкая аудитория |
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