Trainer: Certificated business trainer, business consultant. Specialization – all types of sales. Personal experience in sales – 10 years. Work experience as the trainer – 10 years.

Aims: 
At the end of the course:
- Conflict: meaning and functions 
- Sources of the conflicts
- Basic behavior strategies in conflict situation
- Constructive behavior in conflict situations.
- Proneness to conflict as personality trait. Conflict provocation.
- Typical conflict situations in the team and the ways to settle them.
- Manipulations in the society and their role in conflict source.
- Proneness to conflict and company climate
- Usage of the conflict for the development.