Training subjects:  

·         Technique of customer service in the sales area;

• Basic Course of sales;

• Work with objections;

• Time Management;

• The course of the young manager (management);

• Course of middle managers;

• Effective personnel management;

• Negotiating skills;

• Business Etiquette. Development of training programs.

 

               Work experience

 

                03.2010 — present

                Agroproduct Company – Food products

    Business - trainer

·             Building of training system

·             Development of training system

·             Monitoring of external service market

      а) selection of external providers for training within the Company

      б) external trainings for business partners

·             Training for supervisors, sales representatives, Managers

·             Training of Branches:

       a) Training Program on formation of practical skills and theoretical knowledge

       b) After training support

 

               01.2008 — 01. 2009

               Eldorado Distribution Company— Alcohol/Drinks
               Head of the Training Center

·     Department management, work coordination with other divisions and departments.     

·    Formation of Training Center crew

·     Organization of work and training process

·     Long term and short term planning of division activity.  

·    Analysis of company and employees needs in training.

·    Organization of attestation, testing, monitoring and other types of analysis and control of professional personnel level.

·    Selection of training methods and means, search and evaluation of training products, training

·  The choice of means and methods of training, search and evaluation of training products, development, adaptation training.

·   Work with external providers. 

·    Reports to the management

 

Achievements:
Projects:
“Workbook of Trade Representative. Supervisor. Manager/ Sales Director” project, developer of this project, workgroup member.
Training programs development:
The introduction distance training of 17 branches remote training using «Skype» connection, anchoring work with audience skills amongst middle managers (Director of Sales), the introduction of mentoring.
Creation, promotion, introduction and completion of “Excursion on InterBeer factory” project to promote and to display loyalty to products of non-alcohol drinks factory: «Hoop», «Arctic» and «TeaKilla».
Development of competence profiles. Personnel assessment.
1. Approval of the order of developed competence profiles implementation in the work, and control compliance of standards and competencies of staff.

2. Development of the staff appraisal system, the creation of a corporate system based on competencies within the company, including remote personnel evaluation, identifying successful competences of 4 positions (Trade Representative, Supervisor, Director/Sales Manager, Branch Manager), package of diagnostic techniques development and adaptation to the branches.
Development, trainings:
1. Проведение тренинга по постановке целей руководителям отделов дочерней Компании (производство). 1. Setting goals training for department managers of subsidiaries (production).

2. Development and Team building training for the Finance Department (80 people).

3. Streaming trainings for Sales representatives: introduction with Company brands, Sales training, Work with objections.

4. The modular training program for middle managers: introduction with Company standards, Work with the staff, Work with clients, Goals setting.

 

                 06.2007 - 02.2008

                 Eldorado Distribution Company— Alcohol/Drinks
                 Training Manager

                 Writing of job descriptions and provisions about departments

·             Building of training system

·             Development of training system

·             Monitoring of external service market

      а) selection of external providers for training within the Company

      б) external trainings for business partners

    ·         Training development

·         Training for supervisors, sales representatives, Managers

·         Training of Branches:

       a) Training Program on formation of practical skills and theoretical knowledge

       b) After training support

     ·         Administrative activities according to the direct Management orders.

 

              01.2007 - 05.2007

              Kuat Corporation — Construction/architecture/Real Estate
              Personnel Manager

·            Maintenance of personnel documentation.

·            Personnel staff – 1200

 

              12.2005 - 12.2006

              AV Market LLP
             Head of HR Manager / Human Resources

                      Writing of job descriptionsНаписание должностных инструкций

·  Preparation of regulations about departments

·  Creation of internal rules

·   Development of  staffing table

·   Staff arrangement

·   Recruitment

·  Receiving, translation, transfer and dismissal of personnel, vacations, business trips

·  Administrative issues

·  Preparation of psychological portraits of staff

·  Identification of the outsiders, the solution of conflicts within the Companyʹs staff

·   

             Education

2005  — Central Asian University, Psychologist, Diploma

             Additional Education:

·          General and HR Administration seminars

·          Application of labor law in the Republic of Kazakhstan practice

·          Psychology seminars and trainings (NLP, physical therapy)

·         Advanced training courses in pedagogy