AREA OF PROFESSIONAL SERVICES:

·                Commercial Educational & Recreational Projects

·                Learning Consultancy Project

·                CRM Training Services

·                Business English Games & Case studies

 

EDUCATION                   

2005                                         Bachelor of Arts, Foreign Languages, Honor’s degree

                                                  State Pedagogical Institute.

 

WORK EXPERIENCE

09/2008 – 09/2010               Haileybury Almaty British Partnership School, Center of Educational and Consulting Programs (commercial activity)

 

                  Internal trainer

Educational and consulting projects development;

Sales & Marketing Management;

Key people selection & supervision;

Staff consultancy on best practices in CRM and services delivery;

New opportunities identifying & developing;

Relevant procedural and training materials designing;

Services quality / voice of customer monitoring;

Training delivery: Induction, Sales & Customer Service, Corporate Competencies, Train the Trainer;

Projects Management competency training;

Corporate Marketing & Sales Strategy training;

Corporate Culture Standards training;

Budget & Finance Skills;

08/2006 – 08/2008             English Language & Training Services

                                               At various companies and institutions

 

Areas of

Responsibility                 Business Trainings in English delivery; 

                                           Business English Language course conducting;

                                           General and Specialized English multilevel and multiage teaching;

                                           (Business; Finance and Accounting; HRM; IT)

                                           International Exams training;

                                           Teachers’ assessment assisting;

                                           Learning needs analysis;

                                           Delivering language placement tests and interviews;

 

Areas of Expertise       Adults learning methodology

                                         Training Methodology

                                         Train the Trainer Technology

                                         Trainers’ competencies

                                         Action Learning Methodology

                                         Instructional Design / E – learning

                                         Learner-centered approach in training

                                         Evaluation Methods and Models      

                                         Learning Curriculum development

                                         Pedagogical and Psychological Consultancy

                                           

Projects Participation

                                         Peace Corps Volunteers, USA, Team teaching project

                                         Goethe Institute / Summer University, Human Resource Management