Trainer: Certificated business trainer, consultant. Specialization – sales, negotiations, team work, management, Work experience as the trainer – 11 years.

Aims:
At the end of the course the participants will be able to:
• Understand objections` typology,
• Use service management elements,
• Practice main techniques to overcome objections,
• Avoid conflict situations and make them useful for the both parties.

Methods: Presentations; mini lectures; discussions; slideshow; business tests and questionnaires for personal and professional development; business games and exercises; Role-games (with video shooting) and further discussion; team work, work experience exchange, FAQ.