At the end of course the participants can:

• To exert efficient influence on subordinate colleagues
• To feel oneself more confident in all situations
• Constructive criticize and do not humble interlocutor
• To improve own communicative skills
• To persuade, to argue own opinion with authority, to lead civilized confrontation in case of need
• To recognize manipulations and resist manipulator’s games
• To conduct oneself positive in tense climate

Managers, heads of departments, sales-managers, customer care managers.