JSC Home Credit Bank (Kazakhstan, www.homecredit.kz)

Training manager

Development and conducting training soft programs for managers of the company. Training of 250 managers of Kazakhstan.
Methodical and functional supervision of product trainers’ team. 17 people.
 Professional development of trainers. Development and implementation of trainers’ competencies and individual development plan. Stepwise realization of individual development plan.
 Development and implementation of internal training conception. Implementation of biennial plan of personnel training.
 Creation of full standardized portfolio of training programs of all directions.
 Participation in “Incubator” project - adaptation and training of new personnel.
 Participation in attraction of students. Development of guidance material for candidates’ assessment.
 Recruitment on positions: product and business trainer.
 Implementation of a uniform reporting form for Kazakhstan. Consolidation of Plan - reports. Control over the implementation.

Interfood LLP

The head of training and development department

Audit of existing training programs.
 Identification of training needs.
 Development of training center concept.
 Implementation of training system in organization.

                02.2010

            Foodmaster - food products

         Training-Manager in Kazakhstan.

·       Adaptation programs for new employees.

·       Trainings for employees in Almaty and regions (16 branches). 1020 participants.

·       Programs:
"Effective sales", "Working with objections," "Sales to the final consumer", "Customer service", "Formation of requirement. SPIN", "Management cycle ", "Negotiation skills", "Communicative competence in business", "Merchandising".

·       Development and implementation of mini-training sessions.

·       "Effective Meeting" for managers of the Company.

·       Regular conduction of excursions on production.

·       Training: "Merchandising". Development and regular conduction.

·       Project "Field training of employees ". Full development. The project was implemented in Kazakhstan.

·       Coaching.

·       Development and implementation of post training support.

·       Development of training "Communicative competence in business".

·       Creation of complete functioning training system for employees.

·       Development and implementation of electronic testing system of employees.

·       Development of training "Art of baby food selling". Modular Training.

·       Development and implementation of commercial block personnel annual assessment system.

·       Development of training "Management cycle".

·       Development and implementation of mentoring system for personnel of commercial block.

·       Seminar: "Mentoring".

·       Training: "Assessment procedure conduction".

·       Making a budget for internal training.        

              11.2008 - 02.2010

         Eldorado - alcohol / tobacco products

            Business Trainer

·       Regular trainings for TP and SV Company. ("Basic Course of sales", "Working with objections", "Merchandising", streaming training on brands). More than 1000 participants. Development of trainings.

·       Achievements:

Complete development and implementation of "Effective Negotiations", "Human Resources", "Course of young manager," "The Psychology of success”, “Conflictology" trainings. Development of trainings on company’s brands. More than 150 participants.

·       Project "Workbook TP". Creation and implementation of professional activities standards.

·       Project "Workbook SV". Creation and implementation of professional activities standards.

·       Formation and implementation of TP, SV competencies profile.

·       Development and implementation of personnel complex testing on professional competencies. Regular conduction of staffʹs assessment.

·       The "Company Brand in the city institutions". 17 institutions, 400 participants.

·       Full development, adaptation of training for the target audience, training’s conduction. Restaurants and cafes staff training of effective presentation of Companyʹs brands, formation of brands preferences.

·       Project "Excursions to the factory". 6 schools, more than 1,000 participants.

·       Complete development of excursions plan by type of developmental activity, organization and conduction of excursions, negotiations with the administration.

·       Project "Skype-training for branches". Complete development of “step by step” lesson plans for the branch network. Staff training (5 branches). Teambuilding. Development in the working group.

·       Project "Innovative training”. Work with problematic TT. Collection of information on the conflict history, development of conflict solving ways.         

               02.1998 - 10.2008

          Specialized complex "Zhanuya"- government organizations

             Psychologist

·       Diagnostics. Selection of methods for complex diagnostics. Regular conduction of diagnostic procedures.

·       Work in the Medico-Psychological-Pedagogical Consilium. Development and introduction of a documents package for psychological support.

·       Development and regular conduction of training and corrective courses.

·       Development and implementation of activities complex on the touch screen equipment.

·       Participation in "School- the house of goodness" project. Sponsors attracting, information mass media.

·       Individual psychological consultation.

·       Coaching.

·       Organization of the Institution’s Correctional Unit work.

·       Regular participation in republican pedagogical readings.

·       Publication in "The school psychologist" newspaper.

·       Publication of articles in methodical manuals for corrective institutions.

·       Head of Correctional Unit.              

EDUCATION

                  1995

                   State University named after Abai

                   Psychologist of specialized institutions

                  2003

                  Central Asian University

                  Psychologist

                Professional qualification/ courses

·      2004 — Management of the educational process, certificate

·      2005 — Health saving biotechnology, Russian Academy of Sciences, certificate

·      2010 — Sales development, IMBD Partners, certificate

·      2010 — Self-motivation, Business laboratory, certificate

·      2010 — Motivational Management, Business laboratory, certificate

·      2010 — Tough negotiations, how to resist pressure, Meta K & T, certificate

                Tests / Exams

                2006 — Attestation of Qualification, Education Department of Kazakhstan,                

                Psychologist of the highest category (higher-level qualifications)