Certified Business-trainer, Business-consultant, and Assessor.
Specialization - management, personnel management, assessment.
Experience in Training - 14 years.
Experience in Assessment – 8 years.
Experience in Consulting – 7 years.


Training subjects:

• Recruitment
• HR Management
• Personnel Appraisal
• Assessment-Center Technology
• Effective teamwork
• Customer Service
• Persuasion and Impact Skills
• Effective Presentation Skills
• Key Management Skills
• Conflict Management
• Training of Trainers
• Development of Supervisor Skills
• Training methods of tolerance and conflictology
• Management of Personnel Motivation
• Business Communication Skills
• Development of Manager Skills


Additional skills:

• Assessment-centre preparation and conduction
• Recruitment and Personnel Assessment
• Psychological counseling and psycho correction
• Diagnosis of personality
• Effective team building


Experience:


Experience in Assessment-centre conduction:

• 2013 – Samsung Electronics KZ and Central Asia LLP
• 2010 – NEWTECH DISTRIBUTION LLP
• 2006 – BTA Mortgage
• 2006 – London-Almaty IC


Partnership with governmental sector:

• 2004 – Senate of the Republic of Kazakhstan «Effective Team Training», Astana
• 2004 – Mazhilis of the Republic of Kazakhstan «Effective Teams Training», Astana


Partnership with banks and financial institutes:

• 2011 - 2013 – IC Eurasia Insurance Services «Sales Techniques», Almaty
• 2011 – JV Insurance Company London-Almaty JSC «Insurance Services Sales Techniques», Almaty
• 2008 – Bank Center Credit «Effective Sales Skills», «Preparing and Holding Presentations», «Persuasion and Influence Skills», Almaty
• 2008 – BTA Concern «Insurance Services Sales Techniques», Almaty
• 2008 – BTA Insurance «Effective Team», Almaty
• 2007 – Astana Finance «Key Management Skills», Astana
• 2007 – BTA Insurance «Managerial Skills Development», Almaty
• 2006-2007 – IC Alliance Polis «Insurance Service Sales Techniques», Almaty
• 2007 – Bank Turan Alem «Telephone Communication Techniques Training», Almaty
• 2006 – Kazkommertsbank JSC «Client Service Training», Atyrau
• 2005-2006 – BTA Mortgage «Skills for Working with Problem Clients», Almaty
• 2005 – JV Insurance Company London-Almaty JSC «Key Management Skills Training, Almaty
• 2005 – Kaspi Bank «Client Service Training», Almaty
• 2004 – BTA Mortgage «Managerial Skills Development Training, Almaty
• 2004 – Bank Turan Alem « Sales and Effective Communication Skills», Almaty
• 2002 – OIC «Trainer Mastership Training», «Sales Management Training», Almaty
• 2001 - Astana Finance - Effective Sales and Cross-Selling Skills, Astana


Partnership with international companies:

• 2006 – The British Council «Important aspects of probation service of Juvenile Judiciary»
• 2003-2005 – Soros Foundation Kazakhstan, Project «Juvenile Judiciary in Kazakhstan», trainings: «Juvenile Judiciary», «Features of Juvenile Psychology Trainings For Investigators, Prosecutors, Judges, Lawyers And Social Workers»
• 2004 – OSCE «The Nature and Application of Interactive Methods of Training in Teaching»
• 2002 – OSCE «Conflict Prevention in Penitentiary Institutions»
• 2002 – Pragma Corporation - USAID «Effective Sales Techniques Training»
• 1999 – Conflictological Center «Methods of teaching tolerance and Conflict»


Partnership with pharmaceutical companies:

• 2008, 2012 – Bayer Schering Pharma JSC «Basic Sales Skills for medical representatives», «Advanced Sales Skills for medical representatives», «Effective team», Almaty
• 2010 – Solvay Pharma «Effective Sales», Almaty
• 2010 – VIVA Pharm «Sales Skills for Medical Representatives», Almaty
• 2007 – Zentiva «Advanced Sales Skills for medical representatives», Almaty
• 2007 – Lek Pharmaceutical Company «Interview technique in recruitment», Almaty
• 2007 – Arterium Corporation «Effective Communication and Presentation Skills», Almaty
• 2005 – 2006 – Sanofi - Synthelabo Groupe «Sales Techniques, Presentation Skills Trainings», Almaty
• 2004 – VIVA Pharm «Modern Sales Techniques», Almaty
• 2004 – Solvay Pharma «Sales Skills for Medical Representatives. End of Visit Technique», Almaty
• 2004 – Hoffmann-La Roche Ltd Almaty «Client Service Training», Almaty


Partnership with Kazakhstan big companies:

• 2011 - 2013 – NC KTZ JSC «Personnel motivation Management, Almaty
• 2003 - 2010 – PITC «Personnel Management», «Business Communication», «Effective Negotiations», «Creating a Positive Workplace», «Key Management Skills», «Preparation and Presentation Delivery»
• 2008 – Efes Brewery «Effective Sales», Karagandy
• 2008 – NC KazMunaiGas CJSC «Working with Competency Map», Astana, «Personnel Assessment. Attestation as a Method of Assessment», Zhanaozen, Atyrau
• 2007 – Efes Brewery «Business Communication Skills», Almaty
• 2006 - 2007 – Karachaganak Petroleum Operating «Client Service», «Interpersonal interaction Skills», Aksay
• 2005 - 2006 – Virazh LLP «Sales Techniques», Almaty
• 2004 – NC KazMunaiGas CJSC «Business Communication Skills», Astana
• 2004 – Atyrau Real Estate «Sales Techniques», Atyrau
• 2003 – WINE MASTER «Sales Techniques», Almaty
• 2003 – KAZZINC JSC «Effective Negotiations», Almaty
• 2002 – Commercial Property Center «Customer Service», Almaty
• 2001 – Karachaganak Petroleum Operating «Reporting», Aksay
• 1999 - 2000 – Glotur JSC «Effective Negotiations», Almaty


Education:

• Almaty Governmental University named after Al Farabi, postgraduate, Psychologist-practitioner
• Kazakh Governmental University named after Al Farabi, bachelor, Psychologist-practitioner


Additional trainings and qualifications:

• 2007 – Erickson College International, Training for Trainers, Antalya
• 2007 – Business Mastership Association, Assessor Workshop. Building a System of Personnel Development Based on a Competencies System, Moscow
• 2006 – Inter-Training Center, Training for Trainers, Moscow
• 2005 – Practical Psychology Center in partnership with the Moscow Institute of Family Psychotherapy, System Settings on Hellinger, Almaty
• 2004-2005 – Practical Psychology Center in partnership with the Moscow Institute of Gestalt and Psychodrama, Gestalt Therapy 2nd stage, Almaty
• 1999 – International Summer School, Management and Conflict Resolution Methods, Almaty
• 1998 – Training course «Methods of Adult Training, the Basics of Facilitation and Conflict Management», Almaty
• 1998 – Renaissance Consulting Agency, Effective Negotiations, Almaty
• 1998 – PTC Consulting, Professional Qualification, Almaty
• 1997– Institute of Mental Ecology, Advanced training of Psychological Therapy, Kostanay