Training Programs

Trainings

Customer Care

Short Description:

Aims: - improve the quality of customer service with formation of customer orientation; - learn and practice effective communication skills, prevention and resolution of potential conflicts; - development of skills for maintenance topper and its effect on increasing the companyʹs profits; - demonstrate how to create positive image and reputation of the company; - gain an idea of the current trends in the claims; - learn problem solving related to customer complaints. - raise the effectiveness of telephone calls, improve customer satisfaction counseling; - maintain the clientʹs corporate image.

Target Audience:

Supervisors. sales and client relationship managers, heads of sales departments, training managers

Client-oriented Service

Short Description:

Target Audience:

Sales and client relationship managers, heads of sales departments, training managers

Client-oriented services skills

Short Description:

Aims: 1) Improve client oriented service; 2) Increase of sales as the sequence of the improved service.

Target Audience:

Wide audience

Customer Service

Short Description:

Participants get information about qualified assistance, techniques of work with claims and learn problem solving in work with client claims.

Target Audience:

All the employees of a company who work with customers

Effective Administrator Skills

Short Description:

Goal: train all-round developed Administrator of an establishment, qualified in different spheres

Target Audience:

Administrators, management personnel.

Methods to improve work of collection and treatment systems of well production

Short Description:

Target Audience:

Managers and specialists working in the sphere of Oil & Gas

Personal assistantʹs and secretary skills

Short Description:

Course objective: Form a clear understanding of duties and required personal qualities of a secretary and personal assistant in modern company; learn to build an image of a secretary as a face of a company; develop communication, record-keeping and time-management skills.

Target Audience:

Secretaries, chief executive officers’ and directors’ personal assistants

Subordinate cube for leadership in the management

Short Description:

Target Audience:

Regional managers, heads of departments, middle managers, training managers

Supervisory Skills

Short Description:

This training describes supervisory role and responsibilities, skills and methods, which are necessary for effective work with subordinates. Such questions as: Goal setting, Organization of work process and control.

Target Audience:

Heads of departments, regional managers, middle managers, managers responsible for personnel training.

Training for Waiters

Short Description:

Goal: form and develop personnel skills: • Ability to wait on tables and professional quality • Differentiation between favor and officiousness • Intonation and oratory skill • Skill of “being invisible” for guests as regards profession quality.

Target Audience:

Waiters, customer care personnel.

Unique Practical Training for Desgning Energy Efficient (Passive) Buildings

Short Description:

В ходе практического тренинга Вы сможете:
• получить консультацию опытных европейских архитекторов, экспертов в области проектирования Пассивных зданий;
• ознакомиться с тонкостями проектирования энергоэффективных зданий;
• научиться работать в программе по проектированию Пассивных зданий;
• получить информацию о проектировании энергоэффективных домов с применением строительной физики;
• ознакомиться с комплексными предложениями концерна Saint-Gobain в сфере энергоэффективного строительства;
• ознакомиться с реальными примерами Пассивных зданий.

Дополнительно Вы получите:
1. сертификат участника конференции
2. примеры решений и узлов для проектирования энергоэффективных зданий;
3. альбом технических решений с применением продукции Saint-Gobain.

Target Audience:

Архитекторы, менеджеры по проектированию